From a38f53bb2c236b39b6e677955f6829ea5793e8d7 Mon Sep 17 00:00:00 2001
From: emmagifford <162720670+emmagifford@users.noreply.github.com>
Date: Thu, 18 Jun 2026 11:54:04 +0000
Subject: [PATCH 1/2] Publish new service unavailable page for planned
 maintenance of web UI

---
 docs/pages/support/planned-maintenance.md | 30 +++++++++++++++++++++++
 1 file changed, 30 insertions(+)
 create mode 100644 docs/pages/support/planned-maintenance.md

diff --git a/docs/pages/support/planned-maintenance.md b/docs/pages/support/planned-maintenance.md
new file mode 100644
index 0000000..c50e1af
--- /dev/null
+++ b/docs/pages/support/planned-maintenance.md
@@ -0,0 +1,30 @@
+---
+# Feel free to add content and custom Front Matter to this file.
+# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults
+
+layout: no-nav-page
+title: Sorry, this service is currently unavailable
+nav_order: 5
+has_children: true
+permalink: /service-unavailable/
+---
+
+We’re carrying out planned updates.
+
+You’ll be able to use the service again soon.
+
+If you reached this page after submitting information, your progress has not been saved. You’ll need to enter the information again when the service is available.
+
+If you need urgent support, <a href="https://nhsdigitallive.service-now.com/csm?id=sc_cat_item&sys_id=6cc625151b9fbad083b0a7d0b24bcb11&referrer=recent_items" target="_blank">submit a case with Service Now (opens in a new tab)</a>.
+
+{% include components/details.html
+heading='How to submit a ServiceNow case'
+text='
+
+1. Go to <a href="https://nhsdigitallive.service-now.com/csm?id=sc_cat_item&sys_id=6cc625151b9fbad083b0a7d0b24bcb11&referrer=recent_items" target="_blank">ServiceNow (opens in a new tab)</a>.
+2. Log in with your NHS.net account, or register for a Portal account.
+3. In the <b>Description</b> field, include your service name, your full name and the action you were trying to take.
+4. For the <b>service offering</b>, select the relevant option.
+5. Upload any relevant screenshots or documents in the <b>Add attachments</b> section.
+   '
+   %}

From 362a97e4ccabca7043b9acf01fc72703e2e1e342 Mon Sep 17 00:00:00 2001
From: emmagifford <162720670+emmagifford@users.noreply.github.com>
Date: Thu, 18 Jun 2026 14:10:53 +0000
Subject: [PATCH 2/2] Update styling of 'Service Now' to 'ServiceNow'

---
 docs/pages/support/planned-maintenance.md | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/docs/pages/support/planned-maintenance.md b/docs/pages/support/planned-maintenance.md
index c50e1af..cbb4d66 100644
--- a/docs/pages/support/planned-maintenance.md
+++ b/docs/pages/support/planned-maintenance.md
@@ -15,7 +15,7 @@ You’ll be able to use the service again soon.
 
 If you reached this page after submitting information, your progress has not been saved. You’ll need to enter the information again when the service is available.
 
-If you need urgent support, <a href="https://nhsdigitallive.service-now.com/csm?id=sc_cat_item&sys_id=6cc625151b9fbad083b0a7d0b24bcb11&referrer=recent_items" target="_blank">submit a case with Service Now (opens in a new tab)</a>.
+If you need urgent support, <a href="https://nhsdigitallive.service-now.com/csm?id=sc_cat_item&sys_id=6cc625151b9fbad083b0a7d0b24bcb11&referrer=recent_items" target="_blank">submit a case with ServiceNow (opens in a new tab)</a>.
 
 {% include components/details.html
 heading='How to submit a ServiceNow case'