📖 A curated list of awesome tech resources for customer success and customer intelligence.

A deep exploration of loyalty as a multi-dimensional behavioral system shaped by intent, habit, and sensitivity. This article introduces a geometric framework for modeling customer behavior, predicting churn trajectories, and designing ML systems that understand loyalty as a dynamic state, not a metric.

Full-stack 8-agent customer intelligence dashboard with synthetic workspace generation, feature engineering, churn scoring, sentiment analysis, recommendations, and safe query support.

Outlit SDK

Agent Skills for integrating Outlit customer journey analytics

Customer Call Intelligence using Claude Cowork

An end-to-end customer analytics platform leveraging machine learning and business intelligence to support customer segmentation, churn prediction, lifetime value analysis, and strategic decision-making.

Deterministic synthetic two-party conversation corpus generator for testing AI scoring systems.

外贸客户情报 Skill：把公开网页线索整理成中英双语、证据可复核的客户背调报告。

Customer value intelligence and retention analytics platform with CLV prediction, RFM segmentation, monitoring, reporting, and executive dashboards.

A distributed, LLM-powered microservices architecture for deterministic marketing orchestration on Google Cloud.

ata-driven customer intelligence project focused on segmentation, behavioral analytics, and actionable business insights using clustering and exploratory data analysis.

Turn unstructured feedback into board-ready strategic insights. Customer Sentiment Insight is an AI-powered analytics dashboard that transforms raw customer reviews, support tickets, and social media comments into actionable intelligence.

Discovery metadata for the hosted Outlit MCP server

An agentic social listening system that finds customer pain and buying intent, drafts human-reviewed A/B responses, and learns from tracked outcomes.

WhatsApp CRM for Shopify — Chrome extension that brings Shopify customer support & CRM into WhatsApp Web. Detect customers, view orders and run actions without the Shopify admin.

Customer intelligence and Reverse ETL platform that turns Mandera commerce data into segmentation, Customer 360, and holiday-aware campaign recommendations, syncing insights into Monday CRM.

Enterprise-grade customer analytics platform using GA4 data, LookML modeling, and Looker Studio dashboards to drive data-driven monetization and customer experience optimization decisions.

Quantexa provides decision intelligence solutions using entity resolution and network analytics to help organizations connect disparate data and make better decisions across financial crime, risk, customer intelligence, and public sector use cases.