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docs(pricing-may-2026): plans, FAQs, and team-management copy#116

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docs(pricing-may-2026): plans, FAQs, and team-management copy#116
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Part of the May 14, 2026 Warp pricing-and-packaging docs launch. Targets the umbrella branch hyc/plan-updates.

This PR carries the user-facing plan summary, pricing FAQs, and team-management consequences. Companion thematic PRs:

  • hyc/plan-updates-credits-billing — credits, billing, service-account model
  • hyc/plan-updates-byok-cie-byollm — customer-supplied inference pages (BYOK, CIE, BYOLLM)

What's covered

  • May 2026 plan summary on plans-pricing-refunds.mdx — short qualitative blurbs for Free, Build, Max, Business, Enterprise. No per-plan monthly credit counts hard-coded; links out to warp.dev/pricing for current allowances. Platform-credits one-liners on the Business and Enterprise bullets.
  • Pricing FAQs overhaul on pricing-faqs.mdx:
    • Removed the Oct 30, 2025 pricing change FAQ section (superseded).
    • Refreshed the "Plan recommendation" copy to use the Build / Max / Business / Enterprise framing.
    • Added evergreen FAQs: multi-seat team credits, "What if I need more AI usage than my plan includes?", auto-reload for teams, service-account / team-API-key billing on self-serve, "Can I bring my own API key?", "Does Warp support custom inference endpoints?", and "How do platform credits factor in?".
    • Added a new "Warp's pricing change FAQs (May 14, 2026)" section covering seat limits, Reload-credit attribution change, Max plan credit allowance change + grandfathering, BYOK on Free, the new Custom Inference Endpoint feature, and ZDR / data-controls clarifications.
    • Replaced the "automatically enforced team-wide ZDR" claim with the new model-provider ZDR vs admin-configurable data controls distinction.
    • Renamed inbound references from "Add-on Credits" to "Reload credits" (slug stays).
  • Team-management consequences added to both knowledge-and-collaboration/teams.mdx and enterprise/team-management/teams.mdx: :::caution callouts covering leave/remove/delete + Reload-credit forfeiture, rejoin restoration, and the active-subscription requirement.

Files changed

  • src/content/docs/support-and-community/plans-and-billing/plans-pricing-refunds.mdx
  • src/content/docs/support-and-community/plans-and-billing/pricing-faqs.mdx
  • src/content/docs/knowledge-and-collaboration/teams.mdx
  • src/content/docs/enterprise/team-management/teams.mdx

Editorial rules followed

  • No per-plan monthly credit counts hard-coded; references link to warp.dev/pricing.
  • Reload-credit SKU denomination prices and the 100-credit auto-reload threshold are kept intact as mechanics, not plan allowances.
  • Grandfathering rules for the Max plan credit allowance change use qualitative phrasing without restating the numeric allowance.

Co-Authored-By: Oz oz-agent@warp.dev

Part of the May 14, 2026 pricing-and-packaging docs launch.

- May 2026 plan summary on plans-pricing-refunds.mdx — qualitative blurbs
  for Free/Build/Max/Business/Enterprise. Links out to warp.dev/pricing.
  Platform-credits one-liners on Business and Enterprise bullets.
- Pricing FAQs overhaul on pricing-faqs.mdx:
  - Removed superseded Oct 30 2025 pricing change FAQ section.
  - Refreshed plan recommendations (Build/Max/Business/Enterprise).
  - Added evergreen FAQs: multi-seat credits, 'more AI usage' options,
    auto-reload for teams, service-account waterfall, BYOK/CIE, and
    'How do platform credits factor in?'.
  - New 'Warp's pricing change FAQs (May 14 2026)' section covering
    seat limits, Reload-credit attribution change, Max plan allowance
    change + grandfathering, BYOK on Free, CIE, and ZDR clarifications.
  - Replaced 'automatically enforced team-wide ZDR' with the new
    model-provider ZDR vs admin-configurable data controls distinction.
  - Renamed 'Add-on Credits' references to 'Reload credits' (slug stays).
- Team-management consequences added to teams.mdx in both
  knowledge-and-collaboration and enterprise/team-management: ::caution
  callouts covering leave/remove/delete + Reload-credit forfeiture +
  rejoin restoration + active-subscription requirement.

Co-Authored-By: Oz <oz-agent@warp.dev>
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vercel Bot commented May 19, 2026

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Project Deployment Actions Updated (UTC)
docs Ready Ready Preview, Comment May 20, 2026 6:03pm

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@cla-bot cla-bot Bot added the cla-signed label May 19, 2026
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oz-for-oss Bot commented May 19, 2026

@hongyi-chen

I'm starting a first review of this pull request.

You can view the conversation on Warp.

I completed the review and no human review was requested for this pull request.

Comment /oz-review on this pull request to retrigger a review (up to 3 times on the same pull request).

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Overview

This PR updates the pricing and billing docs for the May 2026 plan changes, including plan summaries, pricing FAQs, and team Reload-credit consequences. I found copy accuracy issues that would make the published docs misleading unless corrected before merge. The attached spec context contains no approved repository spec to compare against, and the supplemental security pass did not identify code-level security issues.

Concerns

  • The new custom inference endpoint links point to a page that is not included in this diff and is not present in the docs tree I reviewed, so the PR depends on that target landing first or those links will 404.
  • The plan recommendation FAQ calls Build and Max single-user plans, but the plan summary and later team billing copy describe Build/Max as team-capable self-serve plans.
  • The new ZDR wording should be scoped to Warp-managed model-provider traffic; as written, it can be read to cover BYOK/CIE traffic routed through customer-controlled providers or endpoints.

Verdict

Found: 0 critical, 3 important, 0 suggestions

Request changes

Comment /oz-review on this pull request to retrigger a review (up to 3 times on the same pull request).

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* [Add-on Credits](/support-and-community/plans-and-billing/add-on-credits/) — purchase additional credits or enable automatic reloads at discounted rates.
* [Platform credits](/support-and-community/plans-and-billing/platform-credits/) — learn how platform credits cover Warp's platform infrastructure for cloud agent runs and local runs with customer-supplied inference.
* [Bring Your Own API Key](/support-and-community/plans-and-billing/bring-your-own-api-key/) — connect your own model provider API keys for custom usage and billing.
* [Custom inference endpoint](/support-and-community/plans-and-billing/custom-inference-endpoint/) — connect an OpenAI-compatible endpoint such as OpenRouter, LiteLLM, z.ai, or an internal gateway.
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⚠️ [IMPORTANT] This adds a link to /support-and-community/plans-and-billing/custom-inference-endpoint/, but that page is not included in this PR and is not present in the docs tree reviewed here. Merge or include the CIE page/redirect before publishing this link, otherwise the pricing page will ship with a 404.

Comment on lines +33 to +34
* **Build** — Single-user usage-based plan with monthly credits, the ability to [bring your own API key (BYOK)](/support-and-community/plans-and-billing/bring-your-own-api-key/) or point Warp at a [custom inference endpoint](/support-and-community/plans-and-billing/custom-inference-endpoint/), and access to [Reload credits](/support-and-community/plans-and-billing/add-on-credits/) with volume-based discounts.
* **Max** — Single-user plan for developers with heavier AI usage. Includes a larger monthly credit allowance than Build, plus a better effective rate for credits than buying Reload credits on Build.
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⚠️ [IMPORTANT] This calls Build and Max single-user plans, but plans-pricing-refunds.mdx says both support up to 10 team members and this FAQ later includes Build/Max in self-serve team billing behavior. Remove the single-user framing so the pages do not contradict each other.

Suggested change
* **Build**Single-user usage-based plan with monthly credits, the ability to [bring your own API key (BYOK)](/support-and-community/plans-and-billing/bring-your-own-api-key/) or point Warp at a [custom inference endpoint](/support-and-community/plans-and-billing/custom-inference-endpoint/), and access to [Reload credits](/support-and-community/plans-and-billing/add-on-credits/) with volume-based discounts.
* **Max**Single-user plan for developers with heavier AI usage. Includes a larger monthly credit allowance than Build, plus a better effective rate for credits than buying Reload credits on Build.
* **Build**Usage-based plan for individuals or small teams with monthly credits, the ability to [bring your own API key (BYOK)](/support-and-community/plans-and-billing/bring-your-own-api-key/) or point Warp at a [custom inference endpoint](/support-and-community/plans-and-billing/custom-inference-endpoint/), and access to [Reload credits](/support-and-community/plans-and-billing/add-on-credits/) with volume-based discounts.
* **Max**Plan for individuals or small teams with heavier AI usage. Includes a larger monthly credit allowance than Build, plus a better effective rate for credits than buying Reload credits on Build.

If you’d like to explore Enterprise, [contact our sales team](https://www.warp.dev/contact-sales) and someone from Warp will follow up.
:::

Independent of plan, all model provider traffic is covered by Warp's Zero Data Retention (ZDR) agreements with the underlying model providers (OpenAI, Anthropic, Google). Admin-configurable data controls — including team-wide retention policies and training opt-outs — are available on Business and Enterprise.
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⚠️ [IMPORTANT] This ZDR claim is broader than the new BYOK/CIE copy supports: traffic routed through a user's own API key or custom inference endpoint is controlled by that provider, not necessarily Warp's contracted OpenAI/Anthropic/Google ZDR agreements. Scope this wording to Warp-managed model traffic here and in the other new ZDR mentions.

… plan content

- Add a new 'When do platform credits start being charged on self-serve
  plans?' FAQ in the May 14, 2026 pricing change section. Explains the
  May 14 → June 30 preview window (visible but not billed) and the
  July 1, 2026 cutover for self-serve cloud agent runs and Business
  BYOK / CIE usage. Calls out that the date aligns with the rest of
  the May 2026 self-serve transition and that Enterprise is billed per
  contract from May 14 and isn't affected.
- Remove the per-legacy-plan Pro / Turbo / Lightspeed bulleted feature
  descriptions from the plan recommendation section. Keep a single
  pointer to Overages (Legacy) instead.
- Remove the two stale 'continue to use Overages (Legacy) until their
  first renewal after December 1, 2025' caveats from the Lite-model
  and credit-reset FAQs — that cutoff passed months ago.

Co-Authored-By: Oz <oz-agent@warp.dev>
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